The Standard courier delivery time frame is approximately 3-5 working days and the Express Service is approximately 1-2 working days from the time of placing your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

For International deliveries, you may track your orders via the email we will be sending you.

Shipping charges vary dependant on what service is chosen at checkout. For international deliveries, you may select your item and proceed to the check out page as charges are based on total items in the basket. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

An import duty is a tax that the Buyer has to pay to bring foreign goods into his or her country. ... After the item is shipped, duties and taxes are due at the time of declaration at the local customs at the country of destination. They must be paid and cleared before the package can be delivered to the recipient.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at customercare@jubbas.com and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at customercare@jubbas.com with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at customercare@jubbas.com and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

Kindly drop an email to our Customer Care Team at customercare@jubbas.com if you have not received your parcel after 5-6 working days and we will assist you accordingly, for international orders please inform us after 10 working days for us to look further in to the order.

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at customercare@jubbas.com and we will assist you further.